Digi switching off 3G connectivity in Sarawak on 30 December 2021

Digi Telecommunications Sdn Bhd will be switching off their 3G connectivity in Sarawak from 30 December 2021.

The move is in line with the Jalinan Digital Negara (JENDELA) initiative, which aims to enhance Malaysia’s digital infrastructure and provide seamless digital connectivity for all.

The shutdown will enable 3G spectrum to be repurposed to enhance the 4G LTE network performance, allowing for better quality of internet experience for all users.

Other regions will also get their Digi 3G service turned off on different dates as can be seen below.

Digi therefore advices customers to check whether their phones are 4G compatible by sending the SMS “4G” to 28282 or by checking the VoLTE-compatible device list.

All VoLTE-compatible devices will have the 4G icon displayed when making phone calls.

Customers can easily activate VoLTE according to the device’s settings to enjoy crystal clear HD voice calls that run on 4G network.

Customers can also SMS “LTE” to 20000 to check if their SIM card is 4G-friendly.

A SIM replacement to upgrade to 4G SIMs can be done at the nearest Digi Store or Digi Kiosks if necessary.