The Malaysian Communication and Multimedia Commission (MCMC) last Thursday issued a warning to four telcos, namely Celcom, Maxis, Tune Talk and Webe for misleading internet data promotions which could lead to consumer confusion.
The commission said it is taking proactive measures to protect consumers as the issue was reported in the media recently.
MCMC in a statement, said that it had issued four order notices according to Section 127 of the Communication and Multimedia Act (1998) to all four telco above for their negligence in adhering to the General Consumer Code of Practice for The Communications and Multimedia Industry Malaysia which is also known as GCC.
The commission further elaborates that all four telcos have been asked to do corrective measures on their respective adverts which had been found to be confusing.
MCMC explains that the commission wants adverts by telcos to be easy to understand so that consumers can make educated choices, adding that the current adverts do not clearly state the terms and conditions for services offered, which include its Fair Usage Policy (FUP).
MCMC further warns that any telco that fails to adhere to the act can be jailed or fined for not more than RM100,000, or be sentence for both simultaneously.
It is good to know that MCMC is taking the matter on misleading internet data promotions seriously and it is hope more telcos will be more transparent on their promotions in the near future.
You can read the whole statement in Bahasa Malaysia here.